resume examples interpersonal skills

15+ Key Interpersonal Skills to List on Your Resume in 2024 (With Examples)

How well you communicate and interact with people is a top priority to employers. In this guide, we will enlighten you on the importance of interpersonal skills. Plus, we will provide you with our top 15 examples to consider including on your resume!

What are Interpersonal Skills?

Interpersonal skills refer to the type of skills that deal with social interactions.

They include everything from the ability to collaborate to having a high level of emotional intelligence.

On resumes, skills can be divided into two main categories:

• ‍ Soft Skills: Soft skills are social and emotion-based skills. These skills affect your ability to work with customers, coworkers, and authority figures. ‍
• Hard Skills: Hard skills are more technical and quantifiable skills. They include specific abilities, such as copywriting or software development.

Most interpersonal skills are considered soft skills.

They encompass many of the most important and effective soft skills to include on a resume.

For more ideas on both soft and hard skills to include on your resume, check out our guide on 100+ Key Skills for a Resume in 2024 (with Examples for Any Job) .

Why Should I Include Interpersonal Skills on My Resume?      

All of society is impacted by interpersonal skills.

Every interaction you have with another person is affected by how well you can communicate and engage with others.

By including interpersonal skills on your resume, you demonstrate to employers that you understand their importance.

Interpersonal skills can sometimes be overlooked in favor of emphasizing hard skills.

However, your ability to work well with people is often just as important as your technical talents.

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Top 15 Interpersonal Skills to Add to Your Resume

In this section, we will cover some of the best interpersonal skills and why to consider including them.

When choosing the skills to add to your resume, keep relevancy in mind.

It is important to ask yourself how the skill relates to the job you are applying to.

You want to enable the employer to immediately understand why you chose to include a specific skill.

Without further ado, here are our top 15 interpersonal skills to include on a resume:

• ‍ Verbal Communication: How well you speak and hold a conversation with others. This is crucial when working a job that requires you to talk with customers.
• ‍ Non-Verbal Communication: How well you communicate without the use of spoken words. This can include your gestures, writing, facial expressions, and body language.
• ‍ Public Speaking: The ability to speak calmly and clearly in front of groups of people. This skill is essential when working in any sort of position of leadership or power.
• ‍ Conflict Management: Working with people means dealing with interpersonal conflicts. Conflict management refers to how well you can handle and settle tense situations.
• ‍ Problem-Solving: Problem-solving goes hand in hand with conflict management. It refers to your ability to quickly determine solutions that satisfy the needs of all parties.
• ‍ Adaptability: Working with people means working with changing emotions and plans. Adaptability refers to how well you can make changes and evolve in changing situations.
• ‍ Empathy: Empathy deals with how well you can relate to others. It goes a step beyond sympathy by allowing you to put yourself in another person’s shoes and see things from their perspective.
• ‍ Patience: Miscommunication and conflict happen. The key is to have a strong sense of patience during frustrating, difficult, or boring situations.  
• ‍ Active Listening: The skill of active listening involves being able to remove outside distractions and commit 100 percent of your attention to the person speaking. To achieve active listening, you should withhold judgment until you have been able to reflect, clarify, and summarize what has been shared.
• ‍ Dependability: Building professional relationships with interpersonal skills starts with trust. Dependability is how well you keep to your word and follow through on commitments. This, in turn, builds a solid foundation of trust with customers and coworkers.
• ‍ Negotiation: The ability to make deals that are beneficial to both you and others is important. Negotiation is an advantageous skill for sales professionals especially.
• ‍ Persuasion: When working with other people, there will be many ideas and viewpoints to work with. Having the ability to persuade others towards your ideas or services is useful for sales and management professionals.
• ‍ Networking: Networking refers to your ability to connect and build relationships with other professionals. These professional relationships can then be nurtured into business partnerships or other mutually beneficial associations.
• ‍ Collaboration: Working with teams of people requires you to know how to effectively make use of each other’s skills. Your collaborative abilities will greatly affect your success in most industries. ‍
• Leadership: Taking on a leadership role is all about honing your interpersonal skills. When talking about leadership on a resume, be as specific as possible. For example, you should highlight what style of leadership you specialize in.

What Industries Require a High Level of Interpersonal Skills?

Though interpersonal skills are necessary for all industries, certain fields require them more than others.

The top 5 industries that require a high interpersonal skill level are:

• ‍ Sales: Sales professionals work closely with customers. They must be able to build and nurture relationships that eventually lead to the closing of a sale. ‍
• Education: Educators are responsible for not only teaching students but for helping them to grow and evolve as individuals. To be an educator, you especially need interpersonal skills such as empathy and patience. ‍
• Healthcare: Healthcare workers need to communicate clearly with patients. This involves a high level of active listening, among other skills. Healthcare as an industry relies upon its professionals' ability to connect and collaborate with other people. ‍
• Public Relations: PR representatives deal almost exclusively in communicating back and forth with the masses. For PR professionals, having a diverse set of interpersonal skills is a total asset. ‍
• Customer Service: Anyone that works in customer service needs to have strong interpersonal skills. The service industry is vast and requires a lot of collaboration and cooperation between both coworkers and customers.

How Do I Describe My Interpersonal Skill Levels?

When it comes to describing your skill levels, you need to be both concise and precise.

You don’t want to provide lengthy descriptions of each skill.

However, you also do not want to be too vague about your skills either.

For instance, you may have extensive experience with leading teams.

As a result, you want to emphasize “leadership” as one of your skills.

You could just write the word and leave it at that, but this won’t have much weight or impact on employers.

Instead, you could be just slightly more specific by focusing on the specific type of leadership you used. T

his could read something like this:

“Effective Democratic Leadership Abilities” or "Strategic Management Abilities”

Providing these extra details gives the employer more to work with.

You are not only stating your ability for leadership but also adding in needing context.

“Democratic” and “strategic” describe different styles of leadership.

Likewise, “management” describes a very specific type of leadership in a business setting.  

Remember, you still want to keep these descriptions short and sweet.

Don’t add more fluff than is necessary!

How Do I List My Interpersonal Skills on a Resume?

To list interpersonal skills on a resume, there a few different formatting options.

The first thing you must decide is where you want your skills to be.

There are 2 main locations that are ideal for listing skills:

• Your work experience section
• A dedicated skills section

In this section, we will explore each of these to help you decide which is best for your resume.

Format Option 1: Interpersonal Skills in the Work Experience Section

Work Experience ‍ Public Relations Coordinator, Chamber of Commerce August 2019 – June 2021 · Developed interpersonal skills such as communication and collaboration

Why It’s Wrong:

Work Experience Public Relations Coordinator, Peaches Law Firm August 2019 – June 2021 · Networked with local businesses to create a town directory · Collaborated with local government officials on a public health awareness campaign  · Managed business conflicts with poise and speed

Including skills in your work experience section allows you to directly demonstrate how you employ specific skills.

Format Option 2: Creating a Dedicated Skills Section

Interpersonal Skills · Communication · Collaboration · Negotiation

Why It’s Wrong: When describing hard skills, using just one word can often work.

However, interpersonal skills can be vaguer without extra context or description.

You want to make it clear why you are including these specific skills.

Interpersonal Skills · Clear and Effective Communication · Superb Contract Negotiation Abilities · Regularly Engaged in Collaboration

If you are going to make a dedicated interpersonal skills section, you should also create a technical skills section as well.

That way, you will have both your hard and soft skills included!

Need more help figuring out what else to include on your resume? Read our career advice article on What to Put on a Resume in 2024 (with Examples and Tips) !

Final Takeaways

Interpersonal skills are essential in any job.

They help you to interact effectively with both customers and coworkers!

Here are 5 key takeaways for including interpersonal skills on your resume:

• All industries look for professionals with strong interpersonal skills. Including at least a couple of these on a resume can greatly boost your chances.
• Provide additional context around your skills to make them less vague.
• Interpersonal skills are soft skills. It is important to not forget about hard skills as well!
• Include interpersonal skills in both your work experience section and a dedicated skills section.
• Always think of how you can relate your skills to the job you are applying for.

At Easy Resume, we provide you with all the resources you need to craft the perfect resume. Make sure to check out all our free resume guides and career advice articles while you’re here!

Browse more resume templates that fit your role

Ed is a co-founder of Easy Resume. His background in scaling teams at tech startups over the last decade has given him extensive experience and knowledge around how to hire top talent and build successful teams. He enjoys mentoring, coaching, and helping others reach their career goals. When he's not writing about career-related advice, he's playing with his dog, Lilo, or going on long hikes in upstate New York.

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30 Interpersonal Skills for Your Resume in 2024

When crafting your resume, it’s essential to highlight your interpersonal skills. Employers are not only interested in what technical skills you possess but also how well you can work with others.

Here are key interpersonal skills that you can include in your resume to showcase your ability to work well with others:

Communication Skills

Verbal Communication – Your ability to convey your ideas and thoughts in a clear and concise manner.

Listening Skills – Your ability to actively listen and understand others’ needs and concerns.

Written Communication – Your ability to write effectively and convey your ideas in written form.

Non-Verbal Communication – Your ability to use body language, facial expressions, and other non-verbal cues to communicate effectively.

Teamwork Skills

Collaboration – Your ability to work with others towards a common goal.

Leadership – Your ability to lead a team and motivate them towards success.

Conflict Resolution – Your ability to manage conflicts effectively and find solutions that work for everyone.

Flexibility – Your ability to adapt to changing circumstances and be open to new ideas.

Empathy – Your ability to understand and be sensitive to others’ feelings and emotions.

Problem-Solving Skills

Analytical Thinking – Your ability to think critically and solve complex problems.

Creativity – Your ability to come up with new and innovative solutions.

Attention to Detail – Your ability to pay close attention to the details and ensure that everything is perfect.

Decision-Making – Your ability to make tough decisions quickly and effectively.

Time Management – Your ability to manage your time effectively and prioritize tasks.

Emotional Intelligence Skills

Self-Awareness – Your ability to understand your own emotions and how they impact others.

Self-Regulation – Your ability to control your emotions and not let them affect your work.

Motivation – Your ability to stay motivated and keep pushing yourself towards your goals.

Empathy – Your ability to understand others’ emotions and be compassionate towards them.

Social Skills – Your ability to interact effectively with others and build strong relationships.

Leadership Skills

Vision – Your ability to see the big picture and create a roadmap towards success.

Delegation – Your ability to assign tasks and responsibilities effectively.

Motivation – Your ability to inspire and motivate your team towards success.

Decision-Making – Your ability to make tough decisions confidently and efficiently.

Accountability – Your ability to take responsibility for your actions and decisions.

Customer Service Skills

Patience – Your ability to remain calm and patient, even in stressful situations.

Empathy – Your ability to understand and show compassion towards customers’ needs and concerns.

Conflict Resolution – Your ability to manage conflicts and find solutions that work for everyone.

Overview of Interpersonal Skills

Interpersonal skills refer to the ability to communicate and interact effectively with others, both verbally and nonverbally. They are essential for building relationships and maintaining positive working environments. In the workplace, interpersonal skills are highly valued by employers, as they are key to collaboration, teamwork, and leadership.

A. Definition of Interpersonal Skills

Interpersonal skills include a wide range of abilities, such as active listening, empathy, conflict resolution, negotiation, and problem-solving. They also encompass nonverbal skills, such as body language, tone of voice, and facial expressions.

B. Importance of Interpersonal Skills in the Workplace

Effective interpersonal skills are crucial for succeeding in the workplace. They enable employees to communicate effectively with colleagues, clients, and customers, building strong relationships that can lead to increased productivity, higher job satisfaction, and career advancement. Without good interpersonal skills, individuals can struggle to work collaboratively with others and may find it challenging to resolve conflicts or effectively manage teams.

C. How to Showcase Interpersonal Skills on a Resume

When writing a resume, it’s important to highlight your interpersonal skills. One way to do this is by using specific examples in the work experience section. For instance, you could mention a time when you used your active listening skills to resolve a conflict or when you demonstrated strong problem-solving abilities in a team project. Another option is to include a specific skill section that lists your interpersonal abilities, such as “Effective Communication” or “Leadership Skills.”

D. Tips for Developing Interpersonal Skills

There are several ways to develop and improve your interpersonal skills. One option is to take a course in communication, negotiation, or conflict resolution. Another is to seek out opportunities to collaborate with others, such as through team projects or group volunteering activities. Additionally, practicing active listening, empathizing with others, and working to improve your nonverbal communication skills can have a significant impact. Remember, improving your interpersonal skills not only benefits your career but can also enhance your personal relationships and overall well-being.

A. Verbal Communication Skills

• Effective Listening : Listening is a crucial part of communication. It involves paying attention to the speaker, acknowledging what they say, and understanding their point of view. Effective listening enables better comprehension, helps in building relationships, and fosters goodwill.
• Clear and Concise Expression : Clear communication ensures that the message is correctly understood, and concise expression helps in conveying the message in a shorter span of time. It is essential to speak clearly and succinctly to avoid misunderstandings and confusion.
• Use of Appropriate Language : Using appropriate language is vital in communication. It involves using words that are comprehensible to the recipient and avoiding jargon that might not be easily understood. This ensures that the message is clear and understandable.

B. Written Communication Skills

• Proper Use of Grammar and Punctuation : Written communication is as vital as verbal communication, and it is crucial to observe correct grammar, spelling, and punctuation. Ensuring that the writing is easy to read and without errors creates a professional image for the sender.
• Effective Email Communication : Emails have become an essential part of communication in the workplace. It is essential to ensure that emails are clear, concise, and addressed to the correct recipient. Writing effective emails is critical in creating a positive impression and obtaining the desired response.
• Writing Responses to Customer Complaints : Responding to a customer complaint is an essential part of customer service. It involves acknowledging the issue, apologizing for any inconvenience caused and offering appropriate solutions to the problem. Writing responses that convey empathy and professionalism helps in retaining customers and building brand loyalty.

Strong communication skills are vital in the workplace. Verbal and written communication skills enable successful interactions with colleagues, clients, and other stakeholders. Including these skills on your resume highlights your ability to communicate effectively and represent a valuable asset to any employer.

Conflict Resolution Skills

Effective communication, teamwork, and decision-making are essential in the workplace. As much as possible, employees must maintain harmonious relationships with their colleagues to ensure a productive work environment. However, conflicts may arise, and it is crucial for employees to possess conflict resolution skills to resolve these conflicts cordially and professionally.

A. Definition of Conflict Resolution Skills

Conflict resolution skills refer to the ability of individuals to mitigate, manage, and resolve disputes between themselves and other parties. These strategies aim to promote communication and contribute to better understanding, foster a positive attitude between individuals, and resolve conflicts effectively.

B. Importance of Conflict Resolution Skills in the Workplace

Conflict is a common occurrence in the workplace due to various factors, such as job stress, office politics, and competition, among others. Employees who acquire conflict resolution skills can manage stressful situations better, improving relationships with colleagues and clients, increasing productivity, and contributing to a positive company culture.

C. Techniques for Resolving Conflicts

There are several techniques for resolving conflicts that employees can use to promote teamwork and goodwill:

1. Active Listening

Active listening involves giving attention to the person speaking, understanding and acknowledging what they are saying, and empathizing with their point of view.

Empathy is the ability to understand the other person’s emotions, feelings, and perspective. It helps build trust, respect, and understanding even during disagreements.

3. Brainstorming

Brainstorming involves generating ideas, solutions, and suggestions to resolve conflicts. It allows individuals to collaborate, communicate, and find innovative solutions to problems.

4. Compromise

Compromise refers to finding a mutually acceptable solution to resolve a conflict. Both parties must give up something to arrive at an agreement that benefits both sides.

D. Examples of Conflict Resolution in the Workplace

In the workplace, conflicts may arise between employees, clients, and superiors. It is essential to resolve these disputes professionally and efficiently. Here are some examples of conflict resolution scenarios:

Two employees disagree on the best way to approach a project. They use active listening to understand each other’s perspectives and brainstorm solutions that incorporate both approaches.

A client is unhappy with the quality of a product. An employee listens to the client’s concerns and empathizes with their frustration. The employee then offers a new product or a refund as a compromise.

Two team members are arguing about who should lead a project. They compromise by taking turns leading the project, dividing the workload equally, and giving credit to each other for their contributions.

In the modern workplace, conflict resolution skills are increasingly necessary. Employers value employees who can communicate effectively, collaborate with others, and resolve conflicts diplomatically. By developing such skills, employees can create and maintain positive relationships with their colleagues and superiors, contributing to a positive work environment and career growth.

Emotional intelligence is defined as the capacity to identify and recognize emotions in oneself and others, and to manage and regulate those emotions in a constructive way. Emotionally intelligent individuals can control their reactions to situations and people, and communicate effectively with others, especially when dealing with difficult circumstances.

In the workplace, emotional intelligence is an indispensable skill that can help individuals build stronger relationships with coworkers and superiors, communicate more effectively under pressure, and manage their own emotions to avoid conflict.

There are five skills that make up emotional intelligence. These skills form the backbone of how individuals can improve their own emotional well-being and respond appropriately to different situations in the workplace.

A. Definition of Emotional Intelligence

Emotional intelligence is the ability to understand and manage your own emotions, as well as empathize with others and build strong relationships with colleagues and superiors.

B. Importance of Emotional Intelligence in the Workplace

In the workplace, emotional intelligence can help individuals:

• Reduce stress and improve job satisfaction
• Develop stronger relationships with colleagues and superiors
• Effectively manage conflicts and difficult conversations
• Increase resilience and manage challenges more effectively
• Develop better decision-making skills

C. Skills that Make Up Emotional Intelligence

These five skills make up emotional intelligence:

1. Self-awareness

Self-awareness is the capacity to recognize and understand your own emotions. This involves being more mindful of your moods and emotions, and how they can impact others.

2. Self-regulation

Self-regulation is the ability to control your own emotions and reactions, especially in high-pressure situations. This skill involves being more mindful of your own emotions and developing strategies to manage your response.

3. Motivation

Motivation is the ability to remain focused, positive, and driven towards your goals. This skill can help individuals stay more engaged at work and achieve better outcomes.

Empathy is the ability to recognize and understand other people’s emotions, and respond appropriately to their needs. This skill can help build stronger relationships with colleagues and superiors, and improve overall communication in the workplace.

5. Social Skills

Social skills are the ability to effectively communicate and interact with others, especially in group settings. This skill involves being tactful, diplomatic, and assertive when necessary, and building strong relationships with colleagues and superiors.

D. Benefits of Developing Emotional Intelligence

There are numerous benefits for individuals who develop their emotional intelligence, including:

• Improved communication and collaboration in the workplace
• Better conflict resolution and negotiation skills
• Increased self-awareness and self-regulation
• Improved decision-making skills
• Higher levels of job satisfaction and engagement

Emotional intelligence is a critical skill for individuals to master in the workplace.

A. Definition of Leadership

Leadership is the ability to guide, inspire, and influence others towards a common goal or vision. It involves possessing the necessary skills, knowledge, and experience to effectively manage and direct a team or organization.

B. Importance of Leadership in the Workplace

In the workplace, strong leadership is essential for the success of an organization. A good leader can motivate and engage employees, build a positive work environment, foster creativity and innovation, and drive productivity and growth. Effective leadership also helps to establish a clear direction and vision for the company, which can improve decision-making and overall performance.

C. Types of Leadership Styles

There are several different leadership styles that a leader can adopt, including:

1. Autocratic Leadership

An autocratic leader tends to make all the decisions and control all aspects of their team or organization. This style can be effective in situations where quick and decisive action is necessary but can also lead to poor morale and reduced creativity among employees.

2. Laissez-Faire Leadership

A laissez-faire leader takes a more hands-off approach and allows their team members to make decisions for themselves. This style can be effective in situations where employees are experienced and skilled and can work independently, but can also result in a lack of direction and accountability.

3. Democratic Leadership

A democratic leader encourages participation and input from all team members when making decisions. This style can lead to increased engagement and buy-in from employees, but can also slow down decision-making and lead to a lack of clarity.

D. Examples of Leadership Skills in the Workplace

Some examples of leadership skills in the workplace include:

Communication: effective communication is essential for building trust and establishing clear expectations with team members.

Coaching: a good leader should be able to provide guidance, support, and feedback to team members to help them improve and grow.

Conflict resolution: leaders should be able to identify and resolve conflicts within their team in a constructive manner.

Delegation: delegating tasks and responsibilities appropriately can help to distribute workloads and empower team members.

Decision-making: making informed and strategic decisions is a key component of effective leadership.

Empathy: leaders who take the time to understand and empathize with their team members tend to be more successful in building positive relationships and creating a supportive work environment.

Possessing strong leadership skills can help to establish credibility, build trust and respect among team members, and drive success in the workplace. Employers value candidates who demonstrate these skills on their resume and in job interviews.

Collaboration Skills

Collaboration is the process of working together with other individuals or groups towards a common goal. It involves sharing ideas, knowledge, resources, and responsibilities to achieve a mutually beneficial outcome.

In the workplace, collaboration is important as it enables individuals and teams to leverage each other’s strengths and skills, leading to improved decision-making, problem-solving, and innovation. Collaboration also fosters a sense of community and encourages the development of strong interpersonal relationships among colleagues.

To successfully collaborate, individuals must possess certain skills that promote effective teamwork and positive interactions. These skills include:

C. Skills for Successful Collaboration

1. communication.

Effective communication is vital to collaboration. Clear, open, and honest communication helps to avoid misunderstandings, encourages the sharing of information and ideas, and promotes active listening.

Respect is a fundamental aspect of collaboration. It involves valuing the opinions, ideas, and contributions of others, even if they differ from your own.

3. Shared Goals and Vision

Collaboration is most effective when all individuals involved share a common goal and vision. This helps to ensure that everyone is working towards the same outcome and helps to focus efforts and resources.

4. Flexibility

Flexibility is essential in collaboration. It involves being open to new ideas and perspectives, adapting to changing situations, and being willing to compromise and make adjustments where necessary.

D. Benefits of Developing Collaboration Skills

Developing collaboration skills can have many benefits both personally and professionally. These include:

• Increased productivity and efficiency
• Improved decision-making and problem-solving
• Enhanced creativity and innovation
• More effective conflict resolution
• Increased job satisfaction and overall well-being

In addition, collaborating with others can help to develop new skills, knowledge, and experiences that can be beneficial in future projects or employment opportunities.

Collaboration is an essential component of successful teamwork and can benefit individuals and organizations in various ways. By developing strong collaboration skills, individuals can improve their interpersonal relationships, enhance their professional development, and contribute to a positive and productive workplace culture.

Adaptability

Adaptability is the ability to adjust or change one’s approach to new situations, challenges, or people. It is a crucial skill that employers value in their employees.

A. Definition of Adaptability

Adaptability refers to the ability of an individual or organization to adjust to new circumstances or conditions. This includes being able to respond flexibly to changing situations and expectations, and to modify one’s behavior accordingly.

B. Importance of Adaptability in the Workplace

In today’s fast-paced work environment, adaptability is an essential skill for success. With technology and industry constantly evolving, employees are expected to be able to adapt quickly to changes in their work environment. Companies value employees who are adaptable, as they are better equipped to handle unexpected challenges and maintain their productivity.

C. Examples of Adaptability Skills

• Being Open-Minded

Open-mindedness is the willingness to consider different perspectives and ideas. It allows individuals to stay curious and open to new experiences and ways of thinking. Being open-minded is key to adaptability, as it enables individuals to accept and embrace change more easily.

• Being Willing to Learn

Being willing to learn is essential for adaptability. This involves being receptive to feedback, seeking out new knowledge and skills, and being open to constructive criticism. Employees who are willing to learn can adapt to new situations and take on new responsibilities with greater ease.

• Being Comfortable with Change

Change is inevitable in the workplace, and those who are comfortable with change are better equipped to handle it. Adaptability requires individuals to be flexible and adaptable in the face of change, and to embrace it as an opportunity for growth and development.

Adaptability is a crucial interpersonal skill, valued by employers and essential for success in today’s fast-paced, ever-changing work environment. Being open-minded, willing to learn, and comfortable with change are just a few examples of the ways in which adaptability can be demonstrated in the workplace.

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10 Important Interpersonal Skills (With Examples)

• Most Common Skills
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• What Are Leadership Skills?
• What Are What Are Hybrid Skills?
• What Are Teamwork Skills?
• What Are Communication Skills?
• What Are Organizational Skills?
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• What Are Interpersonal Skills?
• What Are Decision Making Skills?
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• What Are Adaptability Skills?
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• What Are Multitasking Skills?
• What Is Professional Networking?
• What Is Nonverbal Communication?
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• Presentation Skills
• What Is Accountability?
• What Is Emotional Intelligence?
• Verbal Communication Skills

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What are interpersonal skills in the workplace, and why are they important? Interpersonal skills relate to how you interact and communicate with people. They’re also known as soft skills, emotional intelligence, or people skills. This article will cover interpersonal skills examples, the best interpersonal skills for a resume, and how to improve your interpersonal skills. Whether you’re a job seeker trying to highlight your soft skills or you’re trying to improve your relationships, interpersonal skills are essential in the modern workplace. Key Takeaways: Examples of interpersonal skills include communication, empathy, and active listening. Use the experience section on your resume to show quantifiable achievements you owe to your interpersonal skills. Use the STAR method (Situation, Task, Action, Result) to respond to interview questions about your interpersonal skills. In This Article    Skip to section What are interpersonal skills? Interpersonal skills examples Interpersonal skills on a resume Interpersonal skills on a cover letter Interpersonal skills during an interview How to improve your interpersonal skills Interpersonal skills FAQ Sign Up For More Advice and Jobs Show More What are interpersonal skills?

Interpersonal skills are skills that relate to your ability to interact and collaborate with other people. Examples of interpersonal skills range from simply having a good attitude to managing conflict well.

Interpersonal skills are also known as soft skills, in opposition to hard skills, which relate to your on-the-job technical expertise and are learned through instruction.

Soft skills, on the other hand, relate to the intangible qualities and personality traits that make you a great employee. Managers and recruiters value interpersonal skills highly because they’re harder to teach.

Interpersonal skills examples

Interpersonal skills’ definition is simple enough, but to see interpersonal skills’ meaning more clearly, here are examples of the most important ones:

Communication . This is one of the most valuable interpersonal skills in the workplace. Communicating clearly and effectively with your coworkers and clients is vital to the organization’s (and your) success.

This goes beyond crafting engaging presentations and well-written memos. Good communication skills include knowing when to send an email and when to meet face-to-face, sharing your concerns while remaining respectful, and understanding when to speak up and when to save it for later.

The nuances of your communication style should adjust to fit the culture of your workplace, but having a general understanding of how to interact with others well will help projects run smoothly, keep you in good graces, and show that you can take on more responsibility in the future.

Public speaking

Noverbal communication

Constructive criticism

Writing emails

Leadership. Having good leadership skills means more than being bossy. It means taking the initiative, leading by example, looking out for your team and the organization, and being willing to have tough conversations.

Even if you aren’t technically in a leadership position, hiring managers want to know that if they put you in charge of a project or team, you’ll be able to lead it well. They also want to know that you aren’t just a yes-man or lazy worker, but that you will lead by example through hard work and ethical behavior.

People/project management

Instruction

Active listening . You’ve probably been told, “You have two ears for listening and one mouth for speaking,” at some point in your life. Well, this is a skill that remains important from Kindergarten through adulthood.

Being a good listener involves more than just not talking. Employers want to know that you’ll not only hear them, but that you’ll do what they ask you to do. They also want to know that you’ll listen to customers and colleagues as they bring up concerns and ideas.

Taking direction

Responding to constructive criticism

Giving feedback

Teamwork . Even if you’re the only person in your department, you’re still a part of a larger organization, and you need to be able to show that you’re willing to support it.

Being a team player doesn’t mean you have to roll over and neglect your personal needs, but you do need to give your team your best effort and be willing to make some personal sacrifices for the good of the group.

Collaboration

Team-building

Selflessness

Conflict management . No matter where you work, chances are you’ll encounter conflict, whether directly involving you or not. Knowing how to manage it well is a skill many companies look for when they’re hiring.

Your ability to be assertive, come up with creative solutions and compromises, and look out for the interests of all parties involved in the conflict is invaluable.

While this is one of the most difficult interpersonal skills to master, it’s also one of the most teachable, as several classes and resources are available to help you learn how to do this well.

Problem-solving

Conflict resolution

Empathy . Whether you’re working with customer complaints or just coordinating with your coworkers, being able to put yourself in another person’s shoes is vital.

Before you get defensive about your boss’s complicated new formatting requirements or a customer complaint, take a moment to look at the situation through their eyes.

Maybe the extra five minutes it takes to format your report differently will save your boss hours of work, or maybe the customer is on a tight budget and really needed your product to come through for them, and it didn’t.

This skill will help you be enjoyable to work with and make it easier for you to work with difficult people.

Sensitivity

Helpfulness

Desire to grow. Most good managers want to help you succeed at your job, and great managers want to help you grow into new roles and responsibilities. They can’t do that if you get defensive every time they try to help you improve, though.

Being coachable is vital to being a good employee and coworker, as well as opening doors for future roles and promotions. Show that you want to learn by seeking out relevant training opportunities, asking for feedback on your work, and thanking those who give you constructive criticism .

Self-motivated

Negotiation . Like conflict management, negotiation requires assertiveness and creative problem-solving. Whether you need to negotiate with clients or just help resolve conflicts within the office, having this skill can help you stand out as an employee or manager .

Negotiating well can also help you individually when it comes to your job, especially if you create a lot of sales or contracts.

Thankfully, this skill is relatively easy to find practical training for.

Positive attitude. No one likes a complainer, especially if you have to work with them consistently. You can easily be the bright spot in someone’s day by accepting assignments and facing obstacles with a smile on your face.

You can and should still be realistic, because over-the-top optimism can be just as annoying as constant complaining, but responding graciously, no matter how you feel, will set a pleasant tone for the whole office. It helps you feel better about the situation as well.

Friendliness

Dependability . It may sound obvious, but your employer should feel like they can trust you to do your job. This includes showing up on time and giving consistently good results. It means that when you say you’ll spot-check that report, you’ll do it, and you’ll do it thoroughly and promptly.

You want to be someone your boss and coworkers can rely on to make their jobs easier.

Consistency

Punctuality

Interpersonal skills on a resume

When it comes time to showcase these skills during the job application process, start by incorporating them throughout your resume . You can list them under the “skills” section or find ways to weave them into your “experience” sections. Check the job description and include the listed skills, as this can often get you through the initial screening.

Interpersonal skills in your resume’s skills section . You might naturally think the skills section is the best place to include your interpersonal skills. While you’re correct to think this makes a good home for them, we don’t recommend simply listing “Interpersonal Skills.”

Interpersonal skills in your resume’s work experience section . Now is when the “show, don’t tell” mantra comes into play. Instead of simply listing your tasks with phrases like “Organized X event” or “Communicated Y data,” look for professional accomplishments you owe to your interpersonal skills.

Interpersonal skills in your resume’s summary statement . You can also lead your resume with a vibrant picture of yourself as possessing top-notch interpersonal skills. Something like “Compassionate caretaker with 5+ years experience helping patients understand, cope with, and manage the stress of illness” helps sell both your experience and your value as an interpersonal wizard.

No matter where you choose to incorporate your interpersonal skills into your resume, be sure to tailor your qualifications to the job. Read the job description carefully and note which interpersonal skills are mentioned multiple times or otherwise emphasized.

Then, look for ways to honestly and naturally use that same language in your resume.

Interpersonal skills on a cover letter

When you write your cover letter , feature your top one or two skills that make you an ideal candidate for the position you’re applying for. Don’t just say you have them; show how you’ve used them in the past and how they’d help you with this position.

A cover letter is a great place to add personality to your resume’s technical qualifications. In short, it’s a great opportunity to show that you’re friendly, personable, and able to communicate clearly via the written word.

As always, try to bring in great results that you owe to your interpersonal skills. For example, if you’re applying for a customer service role, you might write about a time when your positive attitude and solutions-oriented mindset brought about a great resolution that helped create a happy return customer.

Interpersonal skills during an interview

Before your interview, go through this list and think of one or two anecdotes for each skill that demonstrates your abilities. If you do have a weak spot, explain what you’re doing to grow in that area.

This is also a great answer to the ever-popular interview question , “What’s your greatest weakness?” Hiring managers know that no one is perfect, and you have a better chance of being hired if you show that you’re self-aware and actively working to grow.

Many questions that relate to your interpersonal skills are behavioral interview questions that ask you to describe an example of your past behavior. They often start with phrases like “tell me about a time” or “give me an example of a time when.”

The best method for answering these common interview questions is to use the STAR method . STAR stands for Situation, Task, Action, Result, and it’s a great way to organize short stories that pack a punch. Let’s take a look at a couple of common interview questions designed to test your interpersonal skills to the test, as well as example answers using the STAR method:

At my last job at XYZ Inc., I had a coworker who would often turn in work late and fail to communicate their progress with teammates. We all did our best to work around the problem, but eventually, it became too much. I stepped up and had a frank conversation with our coworker about how our projects were being delayed because of him and asked if we could work out a better communication system. We agreed to morning meetings every other day to establish how far along he was and get him resources if he was stuck. Overall, the increased accountability led to fewer delays, and the delays that did happen were much more manageable, since we were more in-tune with his progress.

The seasonal rush is a big thing in retail and, sadly, many customers become irate with all the stress of the holidays. Last year, a few days before Christmas, a customer came in with a jacket she had purchased but turned out to be the wrong size. She wanted it fixed before Christmas day, but we were out of stock of her desired size, and our website was also showing out of stock. She became really upset, but I looked into creative solutions. I found that one of our outlets had the same jacket from the previous season in the size she wanted it. Not only did she get the product she wanted, but at half the cost!

How to improve your interpersonal skills

You’ll use these interpersonal skills for the rest of your life, so it’s worth putting in the effort to develop them. Get in the habit of looking for ways to hone your strengths and improve your weaknesses, as this will help you be sure you’re always growing and make you an even more valuable asset to your employer. Here are some ways to do this:

Ask for honest feedback. Find a trusted coworker or manager and ask them which areas you are naturally gifted in and where you might need to improve.

Find a class or workshop. There is no shortage of articles, classes and lectures on the internet. Find some reputable ones and put together your own training regimen.

Look into local in-person classes and workshops that you can attend on your lunch break, or sign up for a conference that covers these topics.

Ask your employer what professional development opportunities they provide as well. Companies are often more than happy to help their employees grow, and they may even pay for your training.

Ask for help. If you have someone you look up to who has strong interpersonal skills, consider asking them to mentor you. This can be over the span of several years or just a day of watching them in action and asking questions.

If you have some specific areas you want to grow in, find one or two people you admire who demonstrate these skills and ask them for advice. Usually, people are more than willing to offer a helping hand.

Practice empathy. We could all stand to focus a little less on ourselves and a little more on those around us. To practice empathy, start putting yourself in the shoes of those you work and live alongside.

Boost your confidence. Feeling good about yourself helps you treat others well. Start keeping a brag book of all the compliments you’ve received at work, and note down any major accomplishments you’re proud of.

Ask more questions. Not just during on-the-clock, professional conversations (but certainly do ask questions that relate to your job performance), but also during less formal conversations. When you express interest in other people’s ideas, you become more likable.

Interpersonal skills FAQ

What is the most important interpersonal skill?

Communication is one of the most important interpersonal skills. Although there are many important interpersonal skills for the workplace, communication is one of the most crucial. Since interpersonal interactions result in many acts of communication, from communication do a lot of other interpersonal skills follow.

Why are interpersonal skills important?

Interpersonal skills are important because the workplace requires effective interactions among employees, clients, and competitors. Most professionals, regardless of their occupation, will inevitably interact with others. Therefore, with good interpersonal skills, you can improve your chances to positive interactions and results.

Which jobs need interpersonal skills?

Highly social jobs such as teaching, nursing, customer service, and marketing need employees with great interpersonal skills. Although many other professions need some level of interpersonal skills, unsurprisingly, jobs that require constant interaction with others require a high level of interpersonal skills. If you plan to work in a profession where your must work with others, make sure you have great interpersonal skills.

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Abby is a writer who is passionate about the power of story. Whether it’s communicating complicated topics in a clear way or helping readers connect with another person or place from the comfort of their couch. Abby attended Oral Roberts University in Tulsa, Oklahoma, where she earned a degree in writing with concentrations in journalism and business.

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• Career Advice >
• Interpersonal Skills

Interpersonal Skills: Definition, Guide, and Resume Examples

By Henry Garrison in Resume Writing

Interpersonal skills are also known as people (or social) skills, and they allow you to effectively and meaningfully interact with others.

In a professional environment, these skills are vital in building and maintaining workplace relationships. Moreover, they are important for reaching both personal and organizational goals and play a key role in resolving conflicts.

In an increasingly competitive job market, you can stand out among the competition by showcasing valuable interpersonal skills on your resume. This article will help you do that by giving you precise instructions and applicable examples, so let’s dive in!

Key Takeaways

Interpersonal skills are some of the most favored soft skills by recruiters , which makes them vital on resumes for the majority of positions.

Before adding people skills to your resume, you should identify which ones you have and which ones the job ad asks for .

Interpersonal skills are multifaceted and closely linked together, meaning that listing one usually demonstrates proficiency in several others .

One of the best ways to add these skills to your resume is to link them to relevant achievements and results obtained in your resume objective or summary and your work experience section.

You can always work on your people skills and keep improving them through practice, self-reflection, and credible sources .

Why Are Interpersonal Skills Important For Your Resume

According to research conducted by the Graduate Management Admission Council , four out of the top five skills wanted by recruiters belong to interpersonal skills , meaning your resume could only benefit from having them.

The same research found communication skills—a subset of people skills—to be the most sought-after by employers in the majority of industries.

Because employers value these abilities so much, they are perfect for showcasing your potential.

By definition, interpersonal skills represent a larger set of complementary traits and abilities that can positively impact your performance in the workplace. By putting them on your resume, you can make yourself more marketable and make recruiters and potential employers more interested in you.

Furthermore, when you demonstrate interpersonal skills, you show that you possess a collection of transferable skills, which can be appliedin many different positions and even industries.

As a result, employers will see you as a versatile candidate who could fill in many different roles or take on challenging tasks, thus becoming a rather valuable member of their team.

How to Identify Interpersonal Skills

Interpersonal skills are soft skills that are generally obtained through real-life experience. As such, it can be challenging to quantify or even identify them in the first place.

Here are some tips to help you create a list of interpersonal skills to add to your resume:

You should start by researching the job ad. By reading the job description of the position you’re applying for, you can get a general idea of which skills recruiters are looking for.

Check out a list of common interpersonal skills. This article features a comprehensive list of these with explanations of why they are important. You can also look up some of the most common ones on the internet.

Try self-reflection. Think of the situations and experiences from the past where you interacted with others, and you could draw conclusions as to which interpersonal skills are your strongest ones.

You can ask others for feedback. Friends, family, and coworkers can all help you identify your interpersonal skills. They can also point out areas where you could improve.

Lastly, you could do various personality tests or online assessments to help you determine which interpersonal skills you possess. However, you should take these tests with a grain of salt and only use the information acquired as guidelines—not for granted.

Interpersonal Skills To Include in Your Resume

Let's get down to business and check out some of the most important interpersonal skills for a resume.

#1. Communication

We briefly touched on the importance of communication skills and how they are one of the most prominent in the interpersonal skills group.

They allow you to transmit, receive, and understand messages, both verbally and nonverbally . Verbal communication revolves around speaking and listening, while nonverbal communication includes aspects like body language and tone of voice.

While many believe that verbal communication is a lot more prevalent, there’s research that suggests that we use nonverbal communication four times as much .

That makes both methods of communication crucial to ensuring understanding, building relationships, and dealing with possible friction among coworkers and customers.

So, when you highlight communication skills on your resume, you effectively demonstrate the ability to express yourself, be attentive, build and maintain relationships, be persuasive, negotiate, resolve conflicts, and more.

#2. Conflict Resolution

Speaking of conflict resolution, this term refers to the process of resolving disputes between two or more individuals or groups . Therefore, conflict resolution skills are a direct extension of your communication skills and help you maintain positive relationships and a harmonious work atmosphere.

Conflict Resolution Strategies

Here’s what a process of conflict resolution might look like:

Facilitate honest communication

Actively listen to understand every side

Identify causes of conflict

Negotiate and use empathy to find mutually acceptable solutions

Straighten out any disputes and mediate until you reach a resolution

As you can see, conflict resolution skills encompass a whole array of abilities that are valuable in many professions, making them perfect for your resume.

#3. Leadership

Being a strong leader means that you’re able to inspire and guide others toward a mutual goal . They are a key component of interpersonal skills, as they help you motivate and positively influence others, which can result in an increase in workplace efficiency.

Leadership Skills Examples

Among other things, showcasing leadership in your resume demonstrates these skills as well:

Communication

Problem-solving

Emotional intelligence

Inspiration

Highlighting leadership skills is especially important in roles that require taking the initiative and managing teams and projects.

#4. Listening Skills

As far as interpersonal communication skills go, active listening is one of the most vital ones. Having sharp listening skills means that you’re able to pay attention to others, understand what they are communicating, and retain information .

Listening Skills Examples

In turn, that can help you talk to and get along with your coworkers, supervisors, and customers even better. In essence, good listening skills involve:

Paying attention

Showing interest and empathy

Avoiding interruption

Giving valuable feedback

Being open-minded to other people’s ways of thinking

#5. Networking & Relationship Management

Networking and relationship management naturally belong to interpersonal skills since they revolve around building and maintaining professional relationships . They help you connect with both individuals and organizations to expand your professional network .

Networking is particularly important in fields such as marketing or sales but can also bring tremendous value to candidates in any profession. For instance, it could give you access to new opportunities, allow you to connect with potential employers, teach you about the latest trends in the industry, and so on.

Lastly, networking and relationship management aren’t exclusive to the workplace. You can also practice them at networking events such as workshops or conferences, social networks such as LinkedIn, or even casual meetings such as happy hours, lunches, alumni events, etc.

#6. Decision-Making Skills

Decision-making skills impact your ability to make informed choices on an individual and team level . That makes them valuable in many careers where you’re expected to take the initiative and solve problems.

To make a good decision, you need to be able to do everything from gathering information and assessing risk to communicating and collaborating.

All of that makes decision-making skills valuable in many careers and vital in managerial and leadership roles, where your decisions could directly influence results.

#7. Empathy

Empathy is an important part of interpersonal skills because it helps you understand how other people feel . Empathic individuals can also share the feelings and experiences of others, which helps them better understand other people’s perspectives and respond to their needs.

One of the key elements of empathy is emotional intelligence since being able to understand your emotions can help you with others. Furthermore, being empathic shows that you’re a perceptive and compassionate individual who is also a good listener.

In workplaces, empathy helps promote healthy environments, positive interactions, and efficient conflict resolution . This skill is most sought-after in the healthcare, customer service, and counseling fields.

#8. Collaboration

Collaboration sounds easy on paper but can be challenging in practice. Each colleague or team member might come with unique goals, aspirations, strengths, weaknesses, or communication preferences.

Collaboration Skills Examples

Strong collaboration skills mean that you can:

Communicate clearly and openly

Reach common grounds with others

Give recognition and credit where it's due

Put team goals above personal

Solve problems cooperatively

Admit mistakes and address them constructively

As a result, recruiters almost always look for collaboration skills on resumes. The importance increases even further when the position requires working closely with other members of the team (e.g., team leaders, project managers, product developers, etc.).

#9. Negotiation

Negotiation revolves around finding compromises by exchanging opinions through conversation between two or more participants. Reaching compromises in certain aspects results in finding common ground and solutions to problems or disputes that benefit everyone.

Negotion Skills Examples

Being good at negotiation indirectly shows your proficiency in several other skills, such as:

Active listening

Flexibility

Conflict resolution

Relationship management

13 Other Highly Sought-After Interpersonal Skills

There are many more interpersonal skills you could add to the list. Here are some that are in demand:

Vital Interpersonal Skills

Adaptability

Positive reinforcement

Cultural awareness

Public speaking

Stress management

How to Add Interpersonal Skills to Your Resume

Here are some expert tips to help you list interpersonal skills on your resume optimally:

You should choose the right keywords . As we’ve seen so far, many interpersonal skills are tightly linked to one another. You could research the position you’re applying for and the job description. For example, if you’ve already included empathy in your resume, listening skills might be obsolete, and you’d be better off adding something else.

In addition to creating a list of highly sought-after people skills on your resume, you should showcase them with related experiences . You could use your resume’s work experience section , objective, or summary to do that.

You can demonstrate energy and enthusiasm by using active verbs such as “led” or “negotiated.”

Whenever possible, you should use numbers and percentages to quantify the results obtained due to your interpersonal skills. For example, talk about how your “negotiation skills boosted sales by XY%.”

It’s crucial to be concise when adding people skills to your resume , as they are soft skills. They are important, but recruiters might be more interested in your job-specific hard skills first.

Now, let’s take a look at a job ad example where interpersonal skills are the main focus:

Job Ad Examples

Job Title: Customer Service Representative

We are looking for a highly motivated and skilled customer service representative with exceptional interpersonal skills and a positive attitude .

Responsibilities:

Respond to customer inquiries via phone, email, and live chat

Resolve customer complaints and issues in a professional and empathetic manner

Collaborate with other departments to resolve customer inquiries

Requirements:

Excellent communication and interpersonal skills

Excellent problem-solving skills

Strong organizational skills

How to Improve Your Interpersonal Skills

Here are some guidelines to help you improve your interpersonal skills:

Since they are people skills, one of the best ways to improve them is to participate in group activities and practice active listening . Focus on what others are saying and ask questions while avoiding interrupting them.

You can develop emotional intelligence since you’ll be much better at interpreting other people’s emotions once you’re able to understand and manage your own.

You should ask for feedback and constructive criticism . Be open-minded and try to learn from it.

Whenever possible, you should seek opportunities to work with others . Everything from group projects and volunteer work with others to participation in informal social events can help you polish your people skills.

Finally, there are plenty of resources where you can learn more about the topic. Consider taking courses, reading books, watching TED talks, attending team-building activities , and so on.

Closing Thoughts

In conclusion, people skills are indispensable in many professions and can have a big impact on your workplace performance.

Because of that, you should do your best to highlight them on your resume. By researching the job description and emphasizing these skills through quantifiable results, you’ll be one step ahead of the competition.

In the end, remember to keep practicing and working on improving these skills, as your career can only benefit from them.

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