The Benefits of High-Speed Internet: How the Quality of Your Internet Service Can Grow Your Business
April 02, 2020
The Internet is an essential part of doing business, and every small business needs a reliable Internet connection to provide customers with the best service possible. Staying connected with clients and finishing tasks quickly can engender trust and loyalty. A weak WiFi signal or low-base Internet speed can hinder the growth of your business by creating unnecessary frustration and wasting employees’ (and customers’) time.
The benefits of high-speed Internet service are many. Fortunately, upgrading to a faster Internet is an easy fix. Keep these tips in mind when you choose a business WiFi service plan and learn how it can help you reach your business goals.
Increase bandwidth for better productivity
Bandwidth is the amount of data that can be transferred across a connection. Different tasks require different amounts of bandwidth; for example, sending an email requires minimal bandwidth while high-definition video conferencing takes significantly more.
The router prioritizes traffic, so employees sending emails with large attachments or performing online research might experience a slowdown if the network diverts most of its resources to someone who’s uploading or downloading a large file or streaming a webinar. Look for a service plan that provides enough bandwidth to get the job done without slowing the overall network. The right plan will support multiple employees that need to work with videos or large file sizes. As your business grows and you add additional employees, you’ll never have to worry about whether your bandwidth can keep up.
Perform more complex tasks and accommodate more employees with higher Internet speeds When it comes to Internet speeds, most people think of the download rate. However, your upload speed also matters. Without sufficient upload speeds, you can't hold a proper video conference or Skype call. It will also take longer to upload larger files to your website or to make automatic data backups to protect your business. High-speed business Internet means you have better lines of communication with your customers and can keep up with the fast-paced world of business.
You may need different Internet speeds depending on how many employees you have, and, more importantly, the type of tasks they perform. If you don’t know how many Mbps (Megabits per second) you need, consult your Internet service provider. In general, companies with only a few employees who perform basic online tasks like email and Internet browsing can get by with a speed of 25 Mbps. For a company with several employees who need to run Web-based meetings, send large files, or stream video, a speed of 150 Mbps or more may be required for optimal performance.
If your business tasks require even faster speeds, Comcast Business offers a 1 Gbps (1,000 Mbps) connection for businesses that will guarantee you have more than enough bandwidth for whatever task you throw at it.
Forget data caps for access to better tools
You never know how much data you will need to upload or download in a particular month, and the last thing you need is to worry about it. If you have a plan with data caps, you might hesitate to upload an instructional video or other lead-generating tool because you are afraid of overage charges. Don’t let that fear keep you from growing your business! Instead, switch to a service plan that doesn't include data caps, so you are free to use as much of your data as you need. You can upload videos and other large data files with no fear of extra charges.
Use WiFi to gather valuable customer data
Certain service plans, like WiFi Pro from Comcast Business , include more advanced WiFi capabilities. These features allow you to limit the amount of bandwidth guests can use, create a landing page for guests to sign in (which can be a great tool to capture email addresses), and manage your overall network. These tools also allow you to monitor network traffic and optimize connection speeds, gathering valuable data that you can use to create a more personalized experience for your customers.
Upgrade the Internet service for your business to meet your needs
If you already have a business Internet plan but aren't sure your needs are being met, ask yourself a few questions:
- How many employees do I have?
- What kind of work does my business do online?
- Do I provide complimentary WiFi access to customers?
- How strong is my Internet speed? (If you aren't sure, use a speed test tool to find out.)
If your current service isn’t up to the task of meeting your needs, then it’s probably time to look into a new Internet service plan. Find out how Comcast Business can help.
Business Internet Speeds up to 1 Gig
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Comcast Business Internet Review 2023
Data as of 12/7/22. Offers and availability may vary by location and are subject to change.
We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure .
Bottom line: Comcast Business Internet , servicing small to midsize startups for over a decade, is a solid alternative to the DSL internet connection that’s currently forcing your employees to squeeze 20 pounds of data through a five-pound tube.
It may cost a little more than similarly micro-focused providers, but its dependable, fast network—not to mention a coaxial cable infrastructure that spans most of the US—rates a look for your expanding shop.
Comcast Business internet provides businesses reliability and speed
Comcast is everywhere, like Starbucks and Pizza Hut, Comcast is everywhere—they don’t necessarily make everyone’s favorite latte or pepperoni slice, but they’re probably serving it somewhere near you.
Comcast Business’s far-reaching availability and reliably stable high-speed internet service are, however, counterbalanced by an 800-pound gorilla with a headset: a notoriously iffy customer service reputation. Still, with five service packages geared toward small businesses and, again, sheer ubiquity, Comcast Business internet is a definite startup contender—just be prepared to pay a little more for it.
In some parts of the country, Comcast Business utilizes fiber-optic connections, which transmit light through glass or plastic threads instead of electromagnetic cables. The biggest advantages of fiber are less signal loss and interference and evenly matched upload and download speeds (more on Comcast Business fiber availability later).
Comcast Business internet plans
- Business Internet Essential is a bare-bones setup for a four-device operation. Its modest 50 Mbps can handle basic web browsing and email functions but little else. It’s not recommended for heavy file traffic.
- Business Internet Standard is for a seven device shop conducting serious online business. Its 100 Mbps speed can easily shoulder website hosting and cloud-based applications with room to grow.
- Business Internet Advanced is a beefy choice for medium-to-large offices, with enough speed and bandwidth to handle all of the above, as well as video and audio streaming. Business.org recommends this Comcast Business plan as a price-to-power value.
Comcast Business cable internet plan options
Data effective 12/7/22. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas. *w/ 2-year agreement
All Comcast plans include the following:
- Free professional installation with modem (not offered by most other companies)
- 30-day, money-back-guaranteed trial period
- Comcast Business App (iOS and Android) for managing accounts and troubleshooting internet Wi-Fi service problems
- Comcast WiFi Pro for the creation and data management of separate employee and customer networks, as well as Wi-Fi hotspots
- Static IP addresses for advanced functions like running web and mail servers (optional, additional charge)
- Business phone with Voice Mobility (optional, $20 additional charge)
By signing up I agree to the Terms of Use and Privacy Policy .
Bundles and packages
Need more than just high-speed internet service? Comcast Business internet can get your employees on the phone and keep your customers entertained with these voice and TV bundles.
Comcast bundles and packages
Comcast business internet vs. top competitors.
Data as of 4/20/23. Offers and availability may vary by location and are subject to change.
What you should know about Comcast Business internet
You’ve heard it: Comcast has terrible customer service. It’s legend, but not entirely accurate—most of those complaints are aimed at the residential Xfinity side of the service. Comcast Business fares better in customer satisfaction. Most online customer reviews give positive feedback on the company’s internet speeds and support, while many negative comments regard pricing.
Comcast Business internet sells itself as being “built for business,” 1 specifically small business, promising quick resolutions to service interruptions—including billing credits for downtime and the previously mentioned money-back guarantee trial period. Industry reviews from J.D. Power and here at Business.org rank Comcast’s overall small-business internet service just below that of Verizon Fios (which is less widely available) and AT&T (which is more expensive). 2
Even though—or perhaps because—it falls somewhere between its competitors on several fronts, there’s plenty to like about Comcast Business internet. Mbps to Gbps, speed is speed, no matter which company is providing it.
The takeaway
Comcast Business internet is neither the fastest nor the cheapest, but Comcast Business internet is reliable, available, and loaded with extra features to sweeten the deal. Apart from the monthly pricing, it’s a small-business-friendly service that offers room to grow (to a point). And while there are some of the usual service and outage complaints, Comcast’s past negative customer service reputation doesn’t necessarily apply to its business internet division.
Comcast Business’s client base is showing rapid growth, and the company is building its infrastructure to keep pace. 4 It’s only growing, so we’re certain Comcast could be the answer for your small business's internet connectivity needs.
Learn more about your other business internet options with our rankings of the best internet service providers for business .
Comcast Business internet FAQs
Xfinity is the consumer, or residential, division of Comcast, providing household TV, internet, and phone services. Comcast split in 2010 to differentiate home services from business customers, as well as to “refresh” its cable-provider image from decades past. 3
The move to Xfinity TV and internet was also called out as a play to distance Comcast from its notoriously terrible customer service reputation and has generally just confused the public to this day. Also, besides being Xfinity’s parent company, Comcast also owns NBCUniversal and its stable of more than a dozen broadcast and cable TV networks plus TV and film production studios.
The real answer is “all of it”—who wants anything less than the fastest internet connection ? The question should be, How much do you want to pay?
Comcast’s Starter Internet at $69.95 a month would satisfy the basic online needs of a pair of employees with just 35 Mbps. The Business Internet 100 package ups the speed and user capacity for an additional $40.00 a month, all the way up to Business Internet 300, which can handle up to and beyond 10 employees—and large file transfers and heavy hosting traffic—for $164.90.
Fiber-optic internet, a growing component of Comcast Business’s internet service model, is a relatively new gigabit speeds technology. While the company’s fiber reach is as good as or better than most other internet providers, it’s still not everywhere; you may have to check into other ISPs . Unless your business resides in one of the following areas, you’d be offered Comcast Business cable internet (until the company’s fiber rollout expands into to your neighborhood).
- Atlanta, GA
- Baltimore, MD
- Chicago, IL
- Detroit, MI
- Harrisburg, PA
- Hartford, CT
- Houston, TX
- Indianapolis, IN
- Jacksonville, FL
- Nashville, TN
- Jersey City, NJ
- Oakland, CA
- Philadelphia, PA
- Pittsburgh, PA
- Portland, OR
- Sacramento, CA
- Salt Lake City, UT
- San Francisco, CA
- San Jose, CA
- Seattle, WA
- Washington, DC
- Western New England
- Minneapolis/St. Paul, MN
Methodology
We looked at Comcast Business's pricing, overall value, bundles and packages, small business expertise, and average internet speeds, among other factors.
At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.
Sources 1. Comcast Business, “ Why Comcast Business .” Accessed December 7, 2022. 2. J.D. Power, “ Satisfaction Gap Between Large and Small Business Wireline Customers Increases, J.D. Power Finds ,” July 11, 2019. Accessed December 7, 2022. 3. Dave Schafer, Cabletv.com, “ What Is Xfinity and How Is It Different from Comcast? ,” February 27, 2020. Accessed December 7, 2022. 4. Gina Narcisi, CRN Magazine, “ High-Speed Internet, Business Services Key to Comcast’s Q3 Revenue Success .” Accessed December 7, 2022.
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Switch between Unlimited and By the Gig data anytime and only pay for what you and your employees need.
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Benefits of Unlimited Data
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Get Unlimited data for yourself and get a great price. Or add lines for your team and take advantage of multi-line pricing.
Match your needs
Mix Unlimited Intro, Unlimited Premium, and shared By the Gig data options based on what your business needs.
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Pricing & Other Info.
Restrictions apply. Comcast Business Internet required. Up to 20 lines. Pricing subject to change. In times of congestion, your data may be temporarily slower than other traffic. For Comcast Business Mobile Disclosures visit:
Benefits of By the Gig
Affordable option for the office
By the Gig’s shareable data is great for employees that mostly use WiFi on their phones.
It’s okay to go over
No problem if you or your employees use more than 1 GB in a month. Purchase additional data for a great price, or switch any line to Unlimited.
Freedom to switch
Needs can change in an instant, and you and your team can switch any line from By the Gig to Unlimited anytime.
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